How to Change Donor Information on a Contribution after It Has Been Made

Find out how to update donor information on a contribution after the transaction has already been made.

On some occasions, you may find that a donor requests to have their information changed after they’ve already contributed to your fundraiser. For instance, your donor may have made a typo or entered the wrong mailing address. We’ve made it easy for you, the experience organizer, to edit the following fields after a transaction has been made:

  • Who receives credit for the donation
  • Per-unit pledge and the maximum amount (for A-thon experiences)
  • Mailing address
  • Phone number
  • Responses in custom fields
  • Donation honoree (used if the donor would like their name to show differently, or not at all, on the experience page)

Alter a previous transaction

  1. Click on Experiences in the left menu.
  2. If you have chosen a list view, click on the title of your experience. If you have chosen a grid view, click on the experienceimage.
  3. Click View Transactions*.
  4. Hover your mouse over the donation you wish to edit.
  5. Click on the 3-dot icon at the right of the line.
  6. Click Edit donation*.
  7. Click SAVE.

Change the donor's name

To change the donor's name, click transaction honor, and enter the name that the donor would like to appear.

Good To Know

*Note: Terminology on these buttons may be different according to the terminology that you’ve chosen for your experience.

Was this article helpful?

Have more questions? Submit a ticket