What’s the Difference between a Receipt and a Transaction Confirmation?

Experience organizers can run reports containing donor information and donations from the View Donations* section of the management menu. This dashboard contains options to view both receipts and transaction confirmations.
View and Export a List of Donations and Donor Information

Some fundraising experiences, like sales and raffles, charge donor’s credit cards immediately upon checkout. Others, like A-thons and Auctions, do not charge donor’s credit cards at checkout. 

Receipts show all credit card charges that were made during a specific transaction. In contrast, transaction confirmations show all transaction activity, even those that are not associated with immediate credit card charges, like A-thon pledges or Auction Bids. Read on to find out more.

Receipt Details

Receipts show all credit card charges that were made during a specific transaction. 

Transaction Confirmation Details

Transaction confirmations will show all the information contained on a receipt plus any additional transactions that are not associated with an immediate credit card charge. 

For example, imagine that a donor is enthusiastic about a cause and excited to participate in all the fundraising components available. The donor purchases a raffle ticket and a sale item, bids on an auction item, and makes an a-then pledge.

In this scenario, their receipt would show:

  • The charge associated with the purchase of the raffle ticket. 
  • The charge associated with the purchase of the sale item.

And their transaction confirmation would include:

  • The charge associated with the purchase of the raffle ticket. 
  • The charge associated with the purchase of the sale item.
  • The pledge they made towards the a-thon.
  • The bid they made on the auction. 

Later, when the a-thon has ended, the donor will receive a separate receipt for the charges associated with the a-thon. If they win the auction, they will receive a receipt for the charges related to the auction.

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