Learn why transactions fail and how to view the reason for the failure. 

There are many reasons why a donor's payment may fail, including:

• Insufficient funds in the donor’s account balance.
• The card has expired or becomes inactive after the initial transaction was made.
• The card used has been flagged as fraudulent by Stripe or PayPal.

Payment failures typically happen when the donor is not immediately charged for a transaction, such as with Auction bids, A-Thon pledges, or recurring donations.

View Failed Payment Details

1. Go to Campaigns in the left menu.
2. If you have chosen a list view, click on the Campaign title. If you have selected a grid view, click on the Campaign image.
3. Select View Donations*.
4. Use the filters at the top of the Status column to filter the table to display all Failed status payments.
5. Hover your mouse over the failed payment you want to view, click on the three-dot menu on the right, and select View Failed Reason.

Next Steps

Both you and the donor will be notified when a transaction fails. You also have multiple options for resubmitting the payment: 

Understand: What to Do If a Payment Fails

*Terminology may differ according to Campaign settings.