Learn why a donation may not display immediately and how you can verify that the donation was successful.

When someone donates to your Campaign, the donation may not immediately show up in the Donor Feed or the amount raised. To ensure that donations are processed correctly and that your Campaign Page can withstand high amounts of traffic, each donation is placed in a queue. Our system will go through this queue every 5 minutes to update your Campaign Page, resulting in a 5-10 minute delay. 

If you still don't see the donation after the delay has passed, you may want to confirm whether the donation was successful:

1. Ask the donor if they have received a confirmation email for their donation. Let them know to check both their inbox and spam folders. Automated emails can sometimes be routed to spam folders depending on the security settings of the recipient’s email account.
2. Search for the donation in your View Donations report. 

If the donor cannot find the confirmation email and you do not see their donation in the report, the transaction did not go through. Please ask the donor to retry their donation. 

How-to: Export Donation and Donor Reports

If you see the donation in the View Donations report but the donor never received a receipt, you can resend their confirmation receipt:

How-to: View and Resend Receipts