Add physical ticket purchases to your Raffle or Sweepstakes entry records so donors can participate offline. 

If you’re selling Raffle or Sweepstakes entries offline in addition to the entries being sold online, you’ll need to add these entries to your records in RallyUp. This will ensure that all entries are included when you draw a winner. 

Before You Begin 

• The Enter Physical Entries option will be available in Experience Management once your Experience is published. 
• Offline Raffle or Sweepstakes entry sales can account for up to 10% of your total number of entries sold.
• All free entries for your Sweepstakes must be mailed in using the free entry link in the official rules section of your Sweepstakes page. For more information, see this Knowledge Base article: Understand: Sweepstakes Free Entries.  
• If you’re adding Sweepstakes tickets, you’ll need to confirm that the donor was informed of the free entry option before they purchased their tickets offline. This helps you comply with local and federal laws and regulations.

Entry Numbers

The system will ask for the start and end numbers for the entries that were sold to each person. You can have the system automatically assign entry numbers, or manually assign your own entry numbers: 

Note that if you manually assign your own entry numbers, you won't need to include the prefixes. To learn more about entry number prefixes and how entry numbers are automatically assigned, see this Knowledge Base article: Understand: How Raffle and Sweepstakes Entry Numbers are Assigned.

Add Entry Purchases One at a Time 

1. Select Experiences from the left menu.  
2. If you have chosen a list view, click on the Experience title. If you have chosen a grid view, click on the Experience image. 
3. Select Enter Physical Tickets. 
4. Click on Add tickets, then select Add single ticket purchase. 
5. The following form will appear in a pop-up window:

6. Fill out the form to the best of your ability. The more information you provide, the more complete your records will be. 
7. When you’re done, select Save and close to exit out of the pop-up form, or select Save and add another if you want to enter more ticket entries. 

Import Multiple Entry Purchases 

If you plan to sell many entries offline, we recommend downloading our import template when your Experience starts. This will allow you to add all sales to the template and import them in just a few steps rather than one at a time. 

1. Select Experiences from the left menu.  
2. If you have chosen a list view, click on the Experience title. If you have chosen a grid view, click on the Experience image. 
3. Select Enter Physical Tickets. 
4. Click on Add tickets, then select Import multiple ticket purchases.
5. This will bring up a pop-up window:

6. Follow the instructions in the pop-up step by step until you successfully upload all ticket entries.  
7. When you’re done, select Import.

Send Email Receipts

When you add offline entry purchases to your records, you can opt to send an email receipt:

Receipts contain a payment summary and entry numbers. This is ideal if you're announcing a winner at a future date and donors need to save their entry numbers for later. You'll need the donor's email address in order to send an email receipt, so we recommend collecting the donor's email address when they purchase their entries.  

Good to Know 

• If you have any issues importing multiple entries, see this Knowledge Base article for troubleshooting tips: Tips and Troubleshooting for Import Errors.