Learn how the final amount raised is calculated when your Campaign ends. 

When you fundraise with RallyUp, you can display the amount raised on your Campaign Page: 

The amount raised displayed on your Campaign Page reflects the total amount of donations you’ve received before any fees are calculated and subtracted. You can find more detailed reports on the amount raised in your RallyUp and Stripe accounts. Learn more about RallyUp reports in the following Knowledge Base article:  

Understand: RallyUp Reports

Troubleshooting Checklist

If you note that the final amount raised on your Campaign Page, in RallyUp reports, or in Stripe reports don’t match, double-check the following:

• All voided or cancelled donations have been accounted for.

How-to: Cancel and Refund Credit Card Charges

• All offline donations have been properly entered.

How-to: Add Offline Donations

• The correct credit card rate has been entered in your Payment Processing settings.

How-to: Update Your Credit Card Processing Rate

• International credit card rates have been accounted for.

Understand: Support for International Currencies

• The Platform Fee has been accounted for (if you’re using Flex Pricing).

Understand: The RallyUp Campaign Pricing Options

• The Pledge or GivingStream management fee has been accounted for (if you’re using a Donor Advised Fund).
• Participant registration fees have been accounted for.
• Your A-thon has been finalized.

How-to: Finalize Your A-Thon Fundraiser

How-to: Calculate How Much Your A-Thon Has Raised So Far
 

Additional Knowledge Base Articles

Understand: Who Receives Credit Card Processing Fees

How-to: Pass RallyUp and Stripe Fees on to Donors