Understand: The RallyUp Experience Pricing Options

Learn more about the differences between the two pricing options available through RallyUp. RallyUp allows you to use our fundraising platform without a subscription. If you enable Free Pricing with Donor Tipping, then you pay no platform fee. Alternatively, you can disable Donor Tipping and pay a platform fee using Advanced Pricing. Either way, it’...

Understand: Free Pricing with Donor Tipping

Keep more of the funds you raise with the RallyUp Free Pricing option.  RallyUp allows you to use our fundraising platform without a subscription. If you enable Free Pricing with Donor Tipping, then you pay no platform fee. Instead, your donors can opt to leave a tip during checkout to cover platform costs. How Donor Tipping Works Donor Tipping lets...

How-to: Pass RallyUp and Stripe Fees on to Donors

Find out how to pass fees to your donors, depending on the type of pricing plan you select. If you're using RallyUp to fundraise, then RallyUp collects tips or charges a fee to cover the costs of running our site. We’ve also partnered with Stripe, who charges a small fee for their payment processing services:  RallyUp’s platform fee: This fee covers...

Understand: Debit and Credit Card Processing Fees

Learn how payment processing fees are calculated and deducted from the funds you raise. All RallyUp fundraising Experiences allow donors to make payments with a debit or credit card. These card payments are processed by Stripe or PayPal, which charge a processing fee for all card payments.  Who Receives the Fees? The bank or other financial institut...

Stripe: What You Need to Know

Learn everything you need to know about using Stripe, one of the designated credit card processors for RallyUp. Below, you’ll find answers to some of the most commonly asked questions about credit card transactions. What is Stripe? Stripe is one of the credit card processors through which the majority of credit card transactions on RallyUp are condu...

How-to: Set Up Direct Funds

Quickly receive the funds you raise by setting up a Stripe account. Setting up Direct Funds for your RallyUp account is the quickest and easiest way to receive the funds you raise. This funding method lets you receive and process payments through Stripe. Note: This article assumes you’ve already registered your organization with RallyUp. If you have...

Why Is My Stripe Account in “Pending” Status?

After creating a new Stripe account or linking an existing one, you may see that your Stripe account is listed as "Pending" in your RallyUp account. Unfortunately, you won't be able to start fundraising until your Stripe account is listed as "Connected". When your Stripe account status is “Pending,” Stripe is still reviewing or verifying your accoun...

How-to: Set Your Primary Currency

Choose the default currency for donations. The primary currency setting controls the currency used to collect and store funds. It also determines which currency is displayed on your fundraising page, including the fundraising progress bar, prices, the checkout cart, and receipts. Before You Begin Stripe controls which currencies your donors can use ...

How-to: Allow Donors to Pay by Check

Allow donors to pay for donations and purchases by check. RallyUp allows you to enable check payments, giving your donors more payment options when they check out.  Before You Begin Only registered organizations and their advocates can enable check payments. Check payments are not available for those running Corporate Social Responsibility fundraise...

How-to: Update Your Credit Card Processing Rate

Update your RallyUp account to match your organization’s nonprofit discount from Stripe. When you connect your organization’s Stripe account, we ask you to enter the credit card processing rate for that account. Stripe offers 501(c) organizations a nonprofit discount on payment processing fees. If your organization qualifies for this discount, you c...

Understand: When Not to Use Free Pricing

Select Advanced Pricing instead of Free Pricing under special circumstances. Free Pricing is our most popular and recommended pricing option because you don’t pay a platform fee ever. Donors are given the opportunity to leave a tip to help RallyUp cover platform costs. But even if no one leaves a tip, you still won’t be charged a platform fee. Free ...

How-to: Add Offline Donations

Add offline card or check donations to your Experience or Donation Page records. There may be times when a donor makes a donation offline instead of using your RallyUp Experience Page or Donation Page (premium feature). RallyUp allows you to manually enter offline donations in your records so you can include them in the total amount raised displayed...

Support for International Currencies

Find out how to run a fundraiser on RallyUp in your country’s currency. RallyUp natively supports 15 different currencies, and the list is growing all the time. Here is a list of our currently supported currencies: Australian dollar (AUD) Brazilian real (BRL) Canadian dollar (CAD) Danish krone (DKK) Euro (EUR) Hong Kong dollar (HKD) Japanese yen (JP...

Can I Switch to Direct Funding If My Fundraiser Is Live?

Learn about ways to change your funding options after your experience has already started. If your experience has already started to raise funds, and you’d like to switch your funding options to direct funding, you can still make those changes in your organization settings. This can be found under Payment Processing on the left menu. Once you’ve cli...

How-to: Mark Check Donations as Received

Keep track of which check payments have and haven't been received. When a donor chooses to pay by check, their pending payment will automatically be recorded under Manage Check Donations in the Experience Management menu so you can easily keep track of which checks have been received and which ones are still outstanding. Checks must be marked as Rec...

How Long Does It Take To Receive Funds?

Find out how long it takes to receive the funds you raise through RallyUp when using the direct or deferred funding options. Direct Funds If you’re using the direct funding option, funds are typically transferred to your bank account daily. You can change this interval by accessing your Stripe payment account at Stripe.com. Managed Funds If you are ...

Accept Mobile Payments with Apple Pay and Google Pay

This guide explains how you can allow donors to donate quickly from their smartphones using Apple Pay or Google Pay. Apple Pay and Google Pay allow donors to quickly donate to your fundraisers on their smartphones without manually entering their credit card numbers. Since many donors are likely to find your experience through their smartphones, havi...

Can I Limit the Geographic Areas from Which People Make Donations on My Campaign?

Find out how to restrict the locations of eligible participants in your experience. For certain types of fundraisers, there may be instances in which you need to limit eligible participants to certain geographical regions. For example, you might be holding a raffle that only allows state residents to participate. Some sweepstakes may also have restr...

What Is the “Application Fee” in My Stripe Dashboard?

Learn more about how the fees in your Stripe dashboard are determined and displayed. If you’ve set up direct funding for your organization’s account, your Stripe dashboard will have detailed information about payments received through your fundraisers and payouts made to your bank account. Direct and Managed Funding: What's the Difference? You’ll no...

Understand: Advanced Pricing

Keep more of the funds your organization raises using RallyUp’s Advanced Pricing option.  RallyUp is always free with Donor Tipping, but some organizers prefer not to give donors the option to leave a tip. In that case, you can select the Advanced Pricing option and pay a 7.5% platform fee. You can also set different pricing options for different Ex...

Were My Funds Sent Yet?

Learn how funds are processed once you’ve initiated a fund request. If you’ve chosen deferred funding for your experience, RallyUp will collect the funds raised for your fundraiser and send them to you 30 days after the request is initiated. You will be able to track the status of your fund request right from your experience management menu. Check y...

Understand: The RallyUp+ Subscription Plan

Learn whether the RallyUp+ subscription plan is right for your organization. RallyUp is designed for fundraising at any level, for any size organization. RallyUp is always free with Donor Tipping , but if you want premium fundraising features, you can sign up for a RallyUp+ subscription plan and pay a monthly fee. These premium features are designed...

Understand: The RallyUp+ Free Trial

Get answers to frequently asked questions about the RallyUp+ free trial.   RallyUp offers premium fundraising features when you sign up for a RallyUp+ subscription plan. If you'd like to test out these features before you subscribe, you can sign up for a 14-day free trial.   Learn more about the premium features in the RallyUp+ subscription plan in ...

How-to: Apply for Managed Funds

Contact customer support to learn whether you qualify for Managed Funds.  The majority of RallyUp users should set up a Stripe account for the easiest and most direct way to receive the funds you raise, but if your organization can’t set up a Stripe account, Managed Funds offers flexibility for special circumstances.   With Managed Funds, 501(c)(3) ...

How-to: See If Your Funds Have Been Sent Yet (Managed Funds)

Check the status of your funds after your Managed Funds Experience has ended.  If you’ve been approved to use Managed Funds for your Experience, Do Charity, Inc., a registered 501(c)(3) charitable organization, will collect the funds you raise and send them to the beneficiary organization approximately 30 days after your Experience ends.  You can tr...

Withdraw and Send Funds to Your Organization

Use the following guide to determine how to withdraw the funds you’ve raised and send them to the organization. If you are an individual or business with raised funds to benefit a nonprofit, you’ll need to request that the funds be withdrawn and sent upon completion of your experience. This is also the case if you chose to use managed funding for yo...

How-to: Pass Donation Page Fees on to Donors (Premium Feature)

Customize how Donation Page processing fees are covered. When you subscribe to RallyUp+, you can create and customize Donation Pages that allow you to accept donations year-round, even when you're not actively fundraising.   Understand: Donation Pages (Premium Feature) You’ll never be charged a Platform Fee for your Donation Page, but donations made...